Job opportunity :Welcome Officer

JOB ADVERTISEMENT : Welcome Officer - Enko Education

Welcome Officer
Douala, Littoral, Cameroon
Full Time
Enko Bonanjo
Mid Level

Position Summary


The Welcome Officer serves as the primary face and voice of the school, responsible for delivering an exceptional first impression to all visitors, clients/parents , and employees. This role manages front desk operations, handles incoming communications, ensures visitor security protocols, and maintains a seamless, professional environment in the reception area.


Key Responsibilities


Guest Experience & Reception: Greet visitors, clients, and vendors warmly; manage the digital or manual guest check-in process; and issue visitor badges.
Call & Mail Management: Answer incoming phone calls, filter inquiries, route callers to appropriate departments, and handle incoming/outgoing mail, packages, and deliveries.
Security & Compliance: Ensure sign-in procedures and non-disclosure agreements (NDAs) are completed by guests; maintain visitor logs and enforce access-control protocols.
Front-of-House Maintenance: Keep the reception area, waiting lounges, and executive meeting spaces clean, presentable, and well-stocked with refreshments or informational brochures.
Meeting & Event Logistics: Coordinate conference room bookings, schedule appointments, and set up AV equipment or catering for guest meetings.
Administrative/Admission Support: Assist AM and Operations teams with administrative tasks, admission exam, badging systems, expense reporting, or office supply inventory tracking.

Qualifications & Requirements


Education: High school diploma required; Associate or Bachelor’s degree in Communications, Hospitality, or Business Administration preferred.
Experience: 1–3 years of experience in front desk, hospitality, customer service, or receptionist roles.
Technical Skills: Proficiency with MS Office ( Word, Excel), and multi-line phone systems.
Key Competencies: Exceptional verbal communication and interpersonal skills. Polished, professional presentation and demeanor. Strong multitasking, prioritization, and problem-solving abilities under pressure. High level of discretion and confidentiality.

HOW TO APPLY ?

All applications must be submitted ONLINE at : https://enkoeducation.applytojob.com/apply/