Pre-employment internship (PED-CI / FNE) : TRAVEL OPERATIONS MANAGER – Douala

PRE-EMPLOYMENT INTERNSHIP UNDER THE GRADUATE CITIZEN EMPLOYMENT PROGRAMME (PED-CI) – FNE

Position: Travel Operations Manager – Bellaire Travels

• Location: Douala, Cameroon
• Industry: tourism, air transport and travel services
• Type: pre-employment internship under the PED-CI programme (National Employment Fund – FNE)
• Duration: maximum 24 months, full time
• Reports to: General Management
• Education: minimum 3 years of post-secondary education (bachelor's degree)
• Monthly stipend: 150,000 FCFA

MAIN RESPONSIBILITIES

• Assign tasks, create schedules and monitor the productivity of Travel Consultants;
• Support, onboard and develop the team's skills;
• Manage reservations and ticketing (flights, hotels, packages, transfers);
• Monitor corporate and VIP accounts and handle emergencies;
• Strictly enforce IATA rules and internal procedures;

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• Verify file compliance and adherence to deadlines;
• Oversee the handling of customer complaints;
• Monitor KPIs and report to senior management;
• Optimise workflows and contribute to digital solutions (Bellaire One);
• Handle administrative tasks and keep rigorous operational records.

DESIRED PROFILE

• Bachelor's or master's degree (recent graduate) in tourism, hospitality, business, management, transport/logistics or equivalent;
• Entry-level candidates welcome; an internship in a travel agency, airline or hotel is a plus;
• Strong interest in ticketing and tourism (Amadeus is a plus);
• Proficiency in Microsoft Office and analytical skills;
• Fluent in French (English is a plus);
• Organised, detail-oriented, customer-focused, with leadership and resistance to pressure.

APPLICATION MATERIALS

• An up-to-date CV;
• A copy of your bachelor's degree (Bac+3) or higher;
• A cover letter;
• Any other documents required by the FNE for the PED-CI programme.

HOW TO APPLY

Email your application to recruitment@bellairetravels.com

Subject: “Application – PRE-EMPLOYMENT INTERNSHIP – TRAVEL OPERATIONS MANAGER”

Application deadline: 30 November 2026 at 6:00 PM.

Applications will be reviewed through the FNE selection process, according to the programme's eligibility requirements.

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