We are hiring (internal) : ACCOUNT RELATIONSHIP OFFICER (ARO) – Nkoabang, Yaoundé

WE ARE HIRING – INTERNAL

ACCOUNT RELATIONSHIP OFFICER (ARO)

• Reporting line: Branch Manager
• Number of positions: 1
• Job grade: to be determined based on background and experience
• Type of contract: permanent
• Location: Nkoabang – Yaoundé, Cameroon

Union Bank of Cameroon Plc is presently in search of an Account Relationship Officer (ARO) for its Nkoabang branch in Yaoundé. The opportunity is open to internal candidates.

JOB PURPOSE

Manage the profitability of a portfolio of clients in the SME or large corporate sectors, monitor and provide support in resolving their technical issues and meeting their day-to-day banking needs, whilst consistently striving to deliver excellent service quality.

KEY ACCOUNTABILITIES

Portfolio management

• Ensure that customer information in the banking system is kept up to date: meeting and contact reports, compliance with security, ethical and anti-money laundering rules, compliance of customer files, data records;
• Analyse credit applications and gather any additional information;
• Assist other departments of the Bank in processing financing applications and ensure that files comply with regulations;
• Open accounts and draft certificates on request for submission to the Branch Manager for approval;
• Monitor first-level commitments and risk: renewal dates, commercial section of credit files, transfer of files to the disputes department;
• Handle first-level customer complaints and ensure appropriate escalation.

| © https://minajobs.net/

Resource research and development

• Contribute to the development of the value chain for assigned clients: identify business opportunities and refer clients to the relevant expert (Corporate Banking, Treasury & Financial Markets);
• Carry out quick sales of simple products (bank cards, international and domestic transfers, etc.);
• Raise funds through savings and investment products (term deposits, etc.);
• Help design and develop new products in line with client needs;
• Monitor account activity and recover frozen receivables at the sales stage.

JOB REQUIREMENTS

• A minimum of a four-year degree in marketing, banking, finance, sales or management;
• At least three years' experience in managing a client portfolio, including two years in a similar role within a reputable bank or financial services firm;
• Good knowledge of banking services, products and procedures;
• Proficiency in IT, particularly the MS Office suite; experience with the FINACLE and AMPLITUDE banking applications would be a plus;
• High ethical standards, attention to detail, integrity, strong business acumen and ability to listen;
• Fluency in spoken and written communication is essential; bilingualism in French and English would be an asset.

HOW TO APPLY

All documents (CV and cover letter) must be sent to recruitment@unionbankcameroon.com no later than 12 November 2026 at 5:00 PM, with the subject line “ACCOUNT RELATIONSHIP OFFICER (ARO) NKOABANG”.

Union Bank of Cameroon Plc is an Equal Employment Opportunity employer that strives to recruit young and ambitious talents while also promoting talents from within.

TÉLÉCHARGEZ LE DOCUMENT COMPLET et ORIGINAL de l'OFFRE EN CLIQUANT ICI