We are hiring (internal) : CUSTOMER SERVICE ASSISTANT (CSA) – Nkoabang, Yaoundé

WE ARE HIRING – INTERNAL

CUSTOMER SERVICE ASSISTANT (CSA)

• Reporting line: Branch Manager
• Number of positions: 01
• Job grade: to be determined based on background and experience
• Type of contract: permanent
• Location: Nkoabang – Yaoundé, Cameroon

Union Bank of Cameroon Plc is presently in search of a Customer Service Assistant for its Nkoabang branch in Yaoundé. The opportunity is open to internal candidates.

JOB PURPOSE

Ensure a consistently high standard of service for the bank's customers, with a view to providing the best possible experience and increasing customer retention. He or she actively manages all visitors – those seeking information, those experiencing problems with services they have purchased, or those requiring immediate assistance – by providing an end-to-end reception and guidance service in accordance with the agreed policy and quality standards.

KEY ACCOUNTABILITIES

1. Customer service

• Be familiar with all banking products and procedures in order to respond effectively to customers' needs;
• Take the lead in the account opening process and ensure that all accounts opened comply with current policy;
• Print customers' account statements on request;
• Manage cheques, cards, bancassurance products and all other customer instructions;
• Ensure that clearing and fund transfer activities are correctly forwarded for execution to head office or the designated unit;
• Identify and assess customers' needs; handle complaints, provide appropriate solutions within the specified timeframes and follow up.

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2. Customer data management

• Ensure that customer information in the bank's databases is kept up to date;
• Contribute to a better understanding of customers and prospects by collecting ethical and relevant information (habits, income, turnover, etc.).

JOB REQUIREMENTS

• Minimum HND qualification in marketing, banking, finance, sales or management;
• Proven experience (at least 1 year) in customer service; banking experience would be an asset;
• Good knowledge of banking services and products; proficiency in the MS Office suite;
• Familiarity with best practice in customer relationship management;
• Strong presentation, communication, writing and active listening skills;
• Ability to proactively identify, analyse and resolve problems;
• High ethical standards, attention to detail, integrity, excellent professional appearance, self-control and stress management;
• Team spirit; fluency in spoken and written French is essential, and bilingualism in French and English would be an asset.

HOW TO APPLY

All documents (CV and cover letter) must be sent to recruitment@unionbankcameroon.com no later than 12 November 2026 at 5:00 PM, with the subject line “CSA, UBC - NKOABANG”.

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